Privacy Policy | Librabet Casino

1. Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and what information is needed to meet security and legal requirements. Librabet Casino may collect information that you provide directly, information created through your use of the website, and information received from appropriate service providers.

Account and identification details

When you create or manage an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and records of communications. We may also request information needed to confirm your identity, age and eligibility to use gambling services. This can include verification documents or other information used to complete checks.

Payment and transaction information

We may handle information about deposits, withdrawals, bets, gaming activity, account balances and other transactions. Payment information may be processed through payment providers. Depending on the payment method, we may receive or retain limited payment-related details, transaction references and status information rather than complete payment credentials.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, access times and interaction data. We may also use cookies and similar technologies to remember settings, support website functions, understand usage and help protect the service.

Support and communication records

If you contact customer support or otherwise communicate with us, we may keep the content of your messages and related records. These records help us respond to questions, investigate issues, improve support and maintain an accurate history of important account requests.

2. How and why information is used

Personal information is used for legitimate operational, security, customer service and compliance purposes. The type of information used and the reason for using it will depend on the circumstances. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are inconsistent with this policy.

To create, operate and maintain your player account.
To provide website features, gaming services and account-related functions.
To process deposits, withdrawals and other account transactions.
To verify identity, age and account information where checks are required.
To prevent, detect and investigate fraud, financial crime, abuse, collusion, prohibited activity and attempts to compromise an account.
To protect the website, our systems, players and service providers from security threats.
To provide customer support, respond to requests and resolve complaints or technical issues.
To comply with applicable legal, regulatory, tax, financial, responsible gambling and record-keeping obligations.
To monitor and improve website performance, usability, safety and reliability.
To send service messages, account notifications and other essential communications.
To send marketing communications where permitted and where you have provided consent or another valid permission applies.

Where marketing communications are sent by email or another available channel, you can usually follow the unsubscribe instructions in the message or contact us to withdraw your consent. Withdrawing consent will not affect processing that is needed to operate your account, provide a requested service, protect the website or meet a legal obligation.

3. Sharing, security and retention

Information may be shared with carefully selected service providers when this is necessary to operate the website or fulfil the purposes described in this policy. Examples can include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and organisations that assist with security or compliance. These providers should only receive information that is relevant to the service they perform and may be required to protect it.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, enforce website terms, investigate suspected unlawful or harmful conduct, protect the rights and safety of players or others, or support a business transfer or restructuring. We do not intend to disclose personal information for unrelated purposes without an appropriate basis.

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier confidentiality requirements. No online service can guarantee that information will always be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information is retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable requirements.

Depending on the service provider and the way information is processed, information may be stored or accessed in locations outside Australia. Where this occurs, appropriate steps should be taken to support the security and lawful handling of the information.

4. Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They may help the website remember your preferences, keep you signed in during a session, support security, measure performance and understand how features are used. Some cookies are necessary for core website functions, while others may support analytics, personalisation or communications.

You can manage, block or delete cookies through the settings in your browser. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be unavailable. Browser settings differ, so check the help information for your chosen browser for instructions.

5. Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, you may have rights regarding the personal information held about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information where it is no longer needed or there is another valid basis for deletion, and withdrawing consent to marketing communications.

To exercise these rights, ask a question about this policy or make a privacy-related request, email support@librabetcasino.top. Please describe your request clearly and include enough information for us to identify the relevant account or records. For your protection, we may need to verify your identity before providing information, making changes or completing a deletion request.

A deletion request may not remove every record immediately where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Similarly, correcting or deleting information may affect the ability to provide some account services. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

You can also manage some communication preferences through your account or by using the unsubscribe option in a marketing message. Essential notices about account security, transactions, service availability, policy changes or other important matters may still be sent where necessary.

This policy may be updated from time to time to reflect changes to the website, services, information-handling practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically. If you continue using Librabet Casino after an update, your information will be handled in accordance with the updated policy, subject to any rights that apply to you.